What if I go over my limit?
If you are on the free trial, when you hit 2,500 requests
in a day you begin to receive a 402 response code. See
the details in the API docs
If however you are a paying customer, when you reach your
limit we do ... nothing.
Everything keeps working, there is
no additional surge or usage based pricing.
Our limits are "soft". If you
need more requests on a given day, that is fine, you can
keep geocoding. If you cross the limit repeatedly then the
following month we will ask you to move to the next higher tier.
What form of payments do you accept?
We accept all major credit cards, billing/invoicing is done via
(See detailed security information
We never see or access your credit card number.
For large and medium annual plans, we can invoice you.
We are working on supporting other payment
methods. If paying by credit card is stopping you from becoming a
customer please get in touch and we will find a solution.
How long can I use the free trial?
As long as you need for testing. That is what it is there for.
If you decide to use our service in production you should become a
Please note: inactive free trial accounts are deleted after six
Can I just use multiple free trial accounts?
don't do that
The free trial is a way to test our service - do not use it
for anything mission critical. If you need
production level reliability, become a customer.
What sort of SLA can you offer?
We pride ourselves on our reliability. Over the last
year the service has had 99.9% uptime. We use independent,
to measure uptime of our site and API, have a look at
our recent performance
If you have some particularly demanding requirements
please see the details of our
We are here to help.
Do you offer one-off geocoding?
It depends. If it is not urgent we encourage you to
purchase a monthly plan and then cancel after you've finished.
If it is urgent please
Can I just send you a file, and you do the geocoding for me?
In that case we would have to charge you for our most valuable
resource: our engineering time, which is expensive.
If you don't have the ability to use the API yourself please see our
tutorials. Another option is to work with our partners at
who will gladly do the geocoding for you.
Am I locked into a long-term contract?
Are there any setup fees?
Are there any hidden fees?
Do I need to provide a credit card to sign-up for the free trial?
Can I downgrade or cancel my plan if I no longer need so much?
Yes, you can switch whenever you like, for any reason. You'll still
have full access until the end of the current billing period.
What if I forget to cancel?
Please get in touch with us. As long as you have not been using
the service excessively we will gladly refund your most recent
We do not win by tricking you, we win by being a stable,
dependable, long-term partner for our clients.
What do we mean by "month"?
Your month begins on the day you purchase and the next month is
billed on the same day the following month. As an example, if you
become a customer on February 19th, your card will next be billed
on March 19th.
What about VAT?
All prices are inclusive of any applicable VAT. We are
a German business, our VAT number is DE323788688. You will receive
a valid VAT invoice by e-mail for each purchase.
What will my invoice or proof of purchase look like?
For each purchase you will receive a pdf invoice by e-mail. You can
specify who receives the e-mail. You can
download an example invoice here
We can add whatever tax code your country requires to your invoice.
Can I specify a different e-mail for the invoice to be sent to?
Yes, you can have the invoice go to one or more other e-mail
addresses, for example your accounting department. The invoice does
not have to go to the e-mail you use to register your account with
I need a contract or something similar to get internal purchasing
Upon request we can gladly supply a service description that meets
your needs to any prospective Medium, Large, or Enterprise customer.
Will prices rise in the future?
We have not changed our prices since 2015 and have no plans to
do so. Nevertheless, we are happy to commit that if we ever were to
raises prices all exisiting customers will continue to pay the old
Have more questions?