Am I locked into a long-term contract?
No, cancel whenever you like for any reason.
Are there any setup fees?
Are there any hidden fees?
How does OpenCage pricing compare with Google Maps geocoding pricing?
What does "no surge pricing" mean?
Most cloud API providers have hard limits. When you hit your usage limit
either the service is turned off, or you are charged a high, often
unexpected, overage fee.
This does not happen with us: when customers need more - for example
during a short-term spike - they can use more. Our pricing is based on
your daily average over the course of the month. If every day you are
over your average then we will ask you to move to the appropriate pricing
tier for your needs from the next billing period. But you will never have
an unexpected charge.
We do not win by charging customers a bit more when they need a bit more.
We win by being a stable, long-term partner for our customers.
What do you mean by "month"?
Your month begins on the day you purchase and the next month is
billed on the same day the following month. As an example, if you
become a customer on February 19th, your card will next be billed
on March 19th.
I need a contract or something similar to get internal purchasing
Upon request we can gladly supply a service description that meets
your needs to any prospective Medium, Large, or Enterprise
Will prices rise in the future?
Possibly. The future is a long time.
We have changed some, (not all) of our prices once since 2015
to account for inflation and currency rate shift.
Existing customers were given more than three months notice -
see blog post
What sort of SLA can you offer?
We pride ourselves on our reliability, and target 100% uptime with
no scheduled maintenance windows. We use independent, 3rd-party
monitoring to measure uptime of our site and API, please have a look
our recent performance
On our blog we publish
annual performance reports
If you have particularly demanding requirements
a custom written SLA is available for our
If in doubt please get in touch, we work with hundreds of customers
large and small around the world, and feel confident we can deliver a
solution that works for you.
What if I forget to cancel my subscription?
Please get in touch with us. As long as you have not been using
the service excessively we will gladly refund your most recent
We do not win by tricking you, we win by being a stable,
dependable, long-term partner for our clients.
What about VAT?
All prices are inclusive of any applicable VAT. We are
a German business, our VAT number is DE323788688. You will receive
a valid VAT invoice by e-mail for each purchase.
Can I specify a different e-mail for billing matters and payment
Yes, you can have the payment confirmation go to one or more other
e-mail addresses, for example your accounting department.
Billing matters do not have to go to the e-mail you used when you
What will my invoice or proof of purchase look like?
For each purchase you will receive a pdf invoice by e-mail. You can
specify who receives the mail. You can
download an example payment confirmation here
We can add whatever tax code your country requires.
You can access old invoices in your account dashboard anytime.
I need a Tax Residency Certificate or US W-8BEN-E form.
Sure, no problem, we can gladly provide those.
What form of payments do you accept?
We accept all major credit cards, billing is done via
We never see or store your credit card number.
After you stop being a customer you can, with a single click, delete
your payment information.
In some European countries we also accept other bank debit payment
methods for one-time purchases.
As part of our relationship with Stripe, we contribute 1% of the revenue
they process for us
to fund next-generation carbon removal technologies
For large and medium annual subscriptions, we can invoice you.
We are working on supporting other payment methods.
If paying by credit card is stopping you from becoming a
customer please get in touch and we will find a solution.
Have more questions?